Implementation of the principles of client-centricity in the federal executive authority
https://doi.org/10.28995/2782-2222-2023-4-127-143
Abstract
Currently, a client-centered approach is the key in the activities of public administrations. The essence of the client-centric approach is to focus on the needs and interests of each citizen, as well as their satisfaction with the services and functions of state bodies. The article reveals the role and significance of the client-centric approach in the activities of the Federal Agency for Water Resources. Using the example of that department, the client-centric approach is presented as a cyclical structure in which it is possible to identify certain steps that the department needs to take in relation to each of its processes.
About the Authors
L. A. Korchagova
Russian State University for the Humanities
Russian Federation
Russian Federation
Larisa A. Korchagova, Cand. of Sci. (Economics), associate professor
bld. 6, Miusskaya Square, Moscow, 125047
O. I. Yushkova
Federal Water Resources Agency
Russian Federation
Russian Federation
Ol’ga I. Yushkova
bldg. 1, bld. 8, Kedrova Street, Moscow, 117292
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Review
For citations:
Korchagova L.A., Yushkova O.I. Implementation of the principles of client-centricity in the federal executive authority. Science and art of management. 2023;(4):127-143. (In Russ.) https://doi.org/10.28995/2782-2222-2023-4-127-143
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